The big picture
A holistic perspective on technology in your business will provide you with the platforms and systems your business need to perform as you expect your business to perform.
Technology Outsourcing in the sub 100 person business
Will outsourcing IT to us benefit your business?
- Your business is not in technology services provisioning?
- You find technology management time consuming and have higher priorities to deal with?
- There is too much to have to be an expert in when it comes to business technology?
- Technology decisions often don't get made until they become major issues?
- Technology is more than just a convenience in your business. It enables your business processes and protects your market position?
- Multiple parties provide services upon a common infrastructure, your network?
- Architecting a supportive technology architecture based on business goals and best practices is beyond the capability of part-time technology stakeholders (the director who has technology as a portfolio responsibility, but is probably not a dedicated IT Director)?
- Managing technology staff is undesirable?
- Employing IT staff is too expensive?
- Dealing with IT staff leave coverage and HR issues is a drain on your resources?
- Keeping technology staff appropriately trained and aligned to business benefits is too complicated?
- Complicated and expensive recruitment processes make employing IT staff a virtual minefield?
- IT Directors are not architects, architects won't do IT support and technicians are not architects or IT Directors (but they may tell you that they are)
The more 'yes' responses to the prompts above, the greater the benefit of outsourcing your technology to The IT Department.
Contact us today to discuss these any the other benefits your business processes will enjoy by outsourcing you IT to us.
What can you expect from our Outsourced IT service?
Benefits at a glance
- A complete IT Department as a Service
- The right resource for the task at hand
- Decisions made, executed and assessed without delay
- Best practice implementations
- No capital expense
- The right technology when needed
- Cloud consulting services
- Cloud backup services
- YouTube library of how-to's and user educationals
- Sufficient manpower capacity when needed
- Sufficient system capacity when needed
- Permanent software license compliance
- Operational expenditure being completely tax deductible as it is incurred. No depreciation cycles.
- Comprehensive security practices
- Cloud migration strategy
Technology Management
Clear business goal alignment
Business objectives and drivers clearly visible in the intent, design and execution of the technology stack in your business.
Optimized agility
A precision approach will minimize wastage while avoiding the all too common pitfall of painting yourself into a corner with very expensive remedial actions necessary once it is realized.
Responsive scaling
Dynamic platforms scale and contract with your business cycles. Avoid the complexity of trying to determine systems capacity 3 years in advance with our Infrastructure as a Service.
Software license compliance
Optimized software licenses follow your current capacity demand. Scale up or down, and remain software license compliant at any stage without paying for surplus licenses when not needed.
Noise reduction
Improve decision making by dealing only with decisions that need to be made at the relevant management level, allowing decisions to be made at the most appropriate level.
Create opportunity
Exploit existing data and information within your business to maximize revenue opportunities. Latent data is potential revenue which is often easy to monitize once identified and extracted.
Scanner
Know how other businesses like yours address similar problems within their processes. Remain relevant and competitive during tough economic conditions and emerge a market dominator when the tide turns.
Address bottlenecks
Measure performance in key strategic areas and put action plans in place. Once executed, assess the outcomes and move on to address the next business bottleneck.
Technology Administration
Asset management
- Which assets are still in use?
- Who is using them?
- What are the serial numbers?
- What is the replacement value of each asset for insurance purposes?
- Is unauthorized software being used on company assets?
Vendor management
Management of technology service providers, such as:
- Managed printer providers
- Internet service providers
- Cloud subscriptions and services
- Line of business application vendors, etc.
Business process support
- A comprehensive set of documentation to assist new joiners with familiarizing themselves with the enterprise systems and practices.
- Custom developed content for employee education and training on using the systems and processes in the business.
- YouTube and local hosted video clips aimed to informing, educating and assisting users make the most of the tools at their disposal. Ideal for new joiners as well as for change management.
Technology Operations
Issue management
User support issues logged and managed centrally means that repeat issues and trends are identified and remedial actions can be designed and implemented.
Effective reporting practices are facilitated leading to shorter response times and greater efficiencies.
Business grade feedback and follow up by non-technical service management co-ordinators will confirm end user satisfaction and issue resolution.
Low up front costs
System setup, migration and upgrades are all included in our service. The cost of acquiring, deploying, running and managing the environment is spread evenly over the period, resulting in a smoothed cost of operation which is easy on cash flow.
Almost everything is included – servers, cabinets, firewall, backups, software and services. You just need to add insurance.
Fixed cost per user
Fixed cost pricing makes budgeting simple, and keeps operational responsibility where it belongs – with us.
Our user pricing includes unlimited user support as well as additional services including managed antivirus and user computer disk capacity monitoring.
Proactive service
Proactive services begin with automated monitoring of critical systems. Backup failures, low disk space situations and unavailable services all lead to risk, performance degradation and low organizational productivity levels.
Prompt swap-out
Avoid warranty claim delays and downtime with prompt swap-out of faulty equipment associated with equipment ownership. Auto swap-out is standard on all server and server related hardware under our outsourced service.
Reporting
Issue statistics including number of issues per period, per user or per vendor make for informed decision making and improved planning.
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